About Green Dot and the Green Dot Card:
Just "click" a question for the answer.
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Temporary Card
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Using your Personalized Card
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Adding a Second Card
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Adding money to the Card
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Direct Deposit
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Tax Refund
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Card Fees
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Your Balance and Transaction History
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Card Expiration/Canceling
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Account Alerts
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Green Dot Mobile
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Online Bill Pay Service
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About Green Dot and the Green Dot Card
Green Dot is America's #1 brand in the prepaid debit card industry. With millions of customers and growing, Green Dot products are sold in tens of thousands of major retail locations from coast to coast, including Alaska, Hawaii and Puerto Rico. Founded in 1999, we're an American-owned company with headquarters in the Los Angeles, California area. For more information about Green Dot Corporation, visit www.greendotcorp.com.
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The Green Dot Personalized Card is a prepaid Visa or debit MasterCard Card that you can use anywhere debit MasterCard or Visa debit cards are accepted worldwide. There's no line of credit associated with your Card. It's a prepaid debit card. Personalized Cards can be used at ATMs and can also be reloaded (more money can be added to them). Your purchases and ATM withdrawals are debited from your Card balance. Balance, spend and reload limits apply. Please consult the Cardholder Agreement and these FAQs for information on how to get the most from your new Card
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Unlike gift cards, Green Dot prepaid cards are personalized with your name, allow you to make ATM withdrawls in addition to making purchases, and can be reloaded with money. The temporary card that is included in the package can also be reloaded1 and should be used to pay for purchases until your personalized card arrives in the mail. You will not be able to make purchases that require a PIN number or use an ATM until you receive your personalized card.
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The Green Dot Card is prepaid, which means you need to add money to your Card in order to use it. It does not offer a line of credit like credit cards.
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No, it is a prepaid debit Card. Because no credit is granted and no payments are required, this Card does not build credit history.
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Yes, there is no credit check to obtain a Green Dot Card.
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Green Dot Card products can be found at a variety of retailers such as CVS Pharmacy, Rite Aid, Kroger, Radio Shack, Walgreens and many other retailers. Find the retailer nearest you here. You can also order a Card online by clicking here.
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All you have to do is visit one of our participating retailers to purchase the Card and call or go online to provide your personal information to activate the Card. Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. The cardholder's personal information will be kept on record upon Card activation and the cardholder's name will be embossed on his or her Personalized Card. If a valid social security number is not provided, a Personalized Card will not be issued.
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You must be at least 18 years old to activate a Card. If you are under 18, a parent or legal guardian must be on the phone during the Card registration process in order to accept the Cardholder Agreement on behalf of his or her underage child. If the minor's parent or legal guardian does not accept the agreement, the Personalized Card will not be sent to the minor.
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No. Green Dot Cards that have been ordered online must be loaded with money before they can be used for purchases. Therefore, you must wait until you receive your Card in the mail and then load the Card to be able to use it. If you are interested in a Green Dot Card for immediate use we suggest that you buy a Card at any of our tens of thousands of retail locations around the U.S. Load your Card at checkout, then register the Card online or over the phone, and you are ready to go!
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Yes, however, we may limit the number of Cards issued to you at our sole discretion.
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Green Dot VIP Membership is a new service available for purchase during card initial registration that includes:
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• Refunds of all Green Dot ATM withdrawal fees: VIP members get all Green Dot ATM fees refunded. The $2.50 ATM fee is refunded back to the card no matter how many withdrawals you make. ATM owner fees outside of Green Dot’s ATM network still apply. VIP members continue to enjoy completely free ATM withdrawals at all participating in-network ATMs.
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• Priority Customer Service: VIP members calls always go to the front of the line.
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• Emergency Card Replacement: VIP members get FedEx card delivery anywhere in the United States if their card is ever lost or stolen.
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Green Dot VIP Membership is $3.00 a month. The initial month is paid immediately and the $3.00 monthly VIP fee is in addition to the Monthly Charge of $5.95.
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Currently, the VIP membership is only available for purchase during initial card registration.
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To cancel your membership you will need to call customer support at (866) 795-7597.
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Your Temporary Card
Green Dot packages that you find in stores include a temporary card that you can use to pay for purchases until your personalized card arrives in the mail. The temporary card can be reloaded with money after its been successfully activated. The temporary card and the personalized card are not intended for gift card use.
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You can reload your temporary Green Dot card by going to a participating retailer or setting up an online reload from your bank. Fees may apply for non-direct deposit reloads.
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Your Temporary Card can be used anywhere debit Visa or MasterCard cards are accepted in the U.S. for non PIN transactions. They can be used at stores for signature purchases; all you have to do at the register is select "credit" and sign. You will not be able to make purchases that require a PIN number until you receive your Personalized Card. You can also use your Temporary Card online, and to make purchases over the phone.
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Temporary Cards cannot be used at ATMs; you will be able to use your Personalized Card to withdraw money from ATMs. You will not be able to get cash back when making purchases either because Temporary Cards cannot be used to make purchases that require a PIN number. Temporary Cards cannot be used to make purchases outside of the US, including purchases made online or over the phone with companies that are outside of the US.
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Using your Personalized Card
You will receive your Personalized Card 7-10 business days after you activate. Cards are shipped first class U.S. Mail the next business day after activation. You can use your Temporary Card to make purchases while you wait for your Personalized Card. After activation of the Personalized Card, the amount on your Temporary Card will automatically be transferred to the Personalized Card and you will no longer be able to use the Temporary Card.
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Yes, rush delivery is available for a fee of $19.95.
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No, for your protection you need to go to www.mygreendot.com/activate or call 1-866-795-7605 to activate your Personalized Card.
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Green Dot Cards cannot be used for online gambling. Green Dot Cards are also not designed for business use.
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Yes. You will select a 4 digit PIN (personal identification number) when you activate your Personalized Card. Please note ATM fees may apply; please see your Cardholder Agreement for more information.
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If you forget your PIN or would like to change it, you can do so online by clicking here or by calling Customer Support at 1-866-795-7597.
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No. But sometimes, due to the way transactions are processed, a merchant will accept your Card even though you didn't have enough money on it. This happens only rarely, but if it happens, you are still responsible for this payment. Please refer to the Cardholder Agreement for more information.
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No, there are no overdraft penalty fees.
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Yes you can, but only from your Personalized Card. However, it is your responsibility to make sure you have enough funds available on your Card each time the recurring transaction is due. These merchants may suspend or cancel your service if you don't have enough money left on your Card when they attempt to charge the monthly payment. This could be dangerous if the recurring charge is for an essential service.
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Your prepaid Card may be used to rent a car, but rental car companies "authorize" (have money held) for much more money than the actual cost of the rental car. The reason is that the rental car company won't know if they need to charge you for additional expenses like gas, car damage and extra days until you return the vehicle. These authorized funds will be held and unavailable for you to spend until the final transaction is posted to your statement. This means that you might not have access to these funds for as long as 90 days. To avoid problems when you rent, our advice is to first call the rental car company and ask them what their policy is regarding the use of prepaid debit cards.
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If you lose your Card or believe it to be stolen, you must immediately report your Card lost or stolen, click here to report your Card lost or stolen. You can also call 1-866-795-7597 to report your Card lost or stolen. We will cancel your Card and transfer the funds from that Card to a new Card that will be sent to you. A fee for a replacement Card may apply, please see your Cardholder Agreement.
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Adding a Second Card
Yes. In addition to your Personalized Card, you have the option of requesting a second Personalized Card to give to a friend or family member. The second Card will be personalized with his or her name on it. Both your Card and the second Card will have the same account number; so both Cards will have access to the available funds loaded to the account. A second Card fee of $4.95 may apply. There is no additional Monthly Charge for the second Card. You can request a second Card by clicking here.
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Adding Money to the Card
Enroll in direct deposit! Direct deposit is the free and easy way to reload your Personalized Green Dot Card! Your funds are immediately available on your Green Dot Card on payday. Click here to learn more. Besides direct deposit, you can also reload your Card by going to a participating retailer or setting up an online reload from your bank. Fees may apply for non-direct deposit reloads. Temporary cards are also reloadable. 1
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To reload at a participating retailer you can purchase a MoneyPak. MoneyPaks can usually be found in the same section where prepaid cards are sold. Give the cashier the MoneyPak along with the money you wish to load onto the Card. After the cashier has loaded the funds to the MoneyPak go to www.mygreendot.com or call 1-800-GREENDOT to apply the funds to your Card. Most retailers charge $4.95 for this service in addition to the amount you wish to load onto the Card. For more information, click here.
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Yes. Click here to find other participating retailers in your area.
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No, Green Dot does not accept wired funds. However, there are convenient ways to add money to your card. Direct Deposit is the free and easy way to reload your Personalized Green Dot Card! Your funds are immediately available on your Green Dot Card on payday. Click here to learn more. Besides direct deposit, you can also reload your Card by purchasing a MoneyPak at a participating retailer or setting up an online reload from your bank. Fees may apply for non-direct deposit reloads. Temporary Cards cannot be reloaded.
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Yes. The daily per Card reload limit is $2,500. We, in our sole discretion, may accept loads through direct deposit in excess of these limits.
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The maximum balance is $2,500. We, in our sole discretion, may allow balances in excess of these limits if the Card is loaded through direct deposit.
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Direct Deposit
The process is easy! There are two ways to enroll—one for federal government benefits, and a second for paychecks, state government benefits, and other sources of income.
Method 1: Federal Government Benefits
- Verify that you receive one of the following benefits administered by the U.S. Treasury:
- Social Security
- Supplemental Security Income
- Veterans Compensations and Pension (Veteran's Education/MGIB, Education/Selected Reserve, Vocational Rehabilitation, and Life Insurance must currently use Method 2 below)
- Federal Civil Service (including Retirement/ Annuity and Survivor/ Annuity)
- Railroad (including Retirement/ Annuity and Unemployment/ Sickness Benefits)
- Go to www.mygreendot.com/directdeposit and click the "Get Started" button or call our
Direct Deposit Hotline at 1 (866) 795-7974. By answering a few simple questions, we can help you submit your direct deposit enrollment request electronically to the U.S. Treasury. There is no paperwork to fill-out or submit.
- Once your request has been processed, you will normally start receiving your pay on your card within 1 to 2 pay periods.
Method 2: Paychecks, State Government Benefits and Other Sources of Income
- Ask your payroll or benefits office if they offer Direct Deposit. If they do, simply visit www.mygreendot.com/directdeposit, click on the "Get Started" button, and we will create a personalized direct deposit form for you.
- Fill out the Direct Deposit form and give it to your payor and they will enroll you.
- Once you've submitted your form, you will normally start receiving your pay on your card within 1 to 2 pay periods.
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With the exception of federal government benefit payments, you can elect to have as much or as little of your paycheck or benefits payment deposited to your Green Dot Prepaid Card as you like. The choice is completely yours, and you can cancel or change the amount of your Direct Deposit at any time.
However, if you enroll in Direct Deposit for federal government benefits (such as Social Security, Supplemental Security Income, Veterans Benefits, Federal Civil Service, or Railroad Benefits), the entire amount of your benefit payment must be deposited to your Green Dot Prepaid Card. You can cancel the Direct Deposit of your federal government benefits at any time, but you cannot change the amount of your federal benefits Direct Deposit.
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You can review your Transaction History online to ensure the deposit was made. You can also call our automated Green Dot Support Line at 1-866-795-7597 to hear your most recent direct deposit amount and date. In addition, your payor will usually give you a payment stub or notice that lets you know the amount of the payment deposited to your account.
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The exact time of day that your paycheck is deposited onto your Card might vary from payday to payday. If you are concerned about the status of your direct deposit please follow these steps:
- Contact your payor to verify that the direct deposit was sent. If so, ask them for the TRACE # of your direct deposit transaction.
- Once you have the TRACE #, call Green Dot Customer Support toll-free at 1-866-795-7597 and Green Dot will investigate the transaction. NOTE: If you have recently reported your Card lost or stolen please make sure to tell the Green Dot Customer Support Specialist when you call.
- We will get back to you within 48 business hours with the status of your direct deposit.
If you enrolled in Direct Deposit for federal benefits, you should contact the agency that administers your benefit.
- Social Security and Supplemental Security Income: Contact the Social Security Administration at 1 (800) 772-1213 or visit the Social Security website
- Veterans Benefits: Contact the Department of Veterans Affairs at 1 (877) 838-2778
- Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1 (888) 767-6738
- Railroad Benefits: Contact your nearest Railroad Retirement Board office. The telephone numbers for the Railroad Retirement Board can be obtained by calling 1 (877) 772-5772 or visiting RRB Locator Service
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To cancel your Direct Deposit, you must contact your employer or the payor of your benefits. They will tell you how to cancel the service. Cancelling Direct Deposit will in no way impact the use of your Green Dot Prepaid Card.
For information on how to cancel Direct Deposit on your federal benefits, click here or contact the agency that administers your benefit.
- Social Security and Supplemental Security Income: Contact the Social Security Administration at 1 (800) 772-1213 or visit the Social Security website
- Veterans Benefits: Contact the Department of Veterans Affairs at 1 (877) 838-2778
- Federal Civil Service: Contact the Office of Personnel Management/ Civil Service at 1 (888) 767-6738
- Railroad Benefits: Contact your nearest Railroad Retirement Board office. The telephone numbers for the Railroad Retirement Board can be obtained by calling 1 (877) 772-5772 or visiting RRB Locator Service
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Yes. If you decide you no longer want to use Direct Deposit, just contact your payor. They will tell you how to cancel the service. Canceling direct deposit will in no way impact the use of your Green Dot Prepaid Card.
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In accordance with IRS guidelines you can direct your refund to your
card; you cannot direct your refund to someone else's card (except for
your spouse's account, if this is a joint refund). If we receive a tax
refund intended for individuals other than the cardholder, the refund
may be rejected and/or your card may be blocked, pending additional
verification. For more details from the IRS about tax refunds,
click here.
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Tax Refund
Having your tax refund automatically deposited to your card is easy! When you fill out your tax return, simply enter your card's routing and direct deposit number in the space provided on your tax form. Note that for direct deposit and tax refund purposes, your card is designated as a "checking" account. So check that box on your tax form.
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We do not have the status of your tax refund. The IRS provides estimated dates for when federal refunds will be sent. If you have not yet received your refund and would like to check the status, please visit the IRS web site at www.irs.gov and select "Check on Your Refund" or call the IRS Refund Hotline at (800) 829-1954.
For information about your state refund, please contact your state government agency.
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In accordance with IRS guidelines you can direct your refund to your
card; you cannot direct your refund to someone else's card (except for
your spouse's account, if this is a joint refund). If we receive a tax
refund intended for individuals other than the cardholder, the refund
may be rejected and/or your card may be blocked, pending additional
verification. For more details from the IRS about tax refunds,
click here.
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Card Fees
Here is a complete schedule of the Green Dot Card fees:
| Fee Type |
Fee |
| Initial Purchase |
Varies by retailer, up to $4.95 ($6.95 for the NASCAR® Prepaid Visa Card).
|
| Monthly Charge |
Waived in any monthly billing cycle when you load at least $1,000 to your Card or make 30 purchases or more (excludes all ATM declined withdrawals, ATM balance inquiries, teller cash advances and online bill payments at www.mygreendot.com).
Otherwise, $5.95.
|
| ATM Withdrawal & Teller Cash Advance |
Free at participating* ATMs
All other ATM withdrawals: $2.50**
Teller cash advance: $2.50
|
| ATM Balance Inquiry |
$0.50 |
| Lost/Stolen Card Replacement |
$4.95 |
| Reload at Retail Location |
Varies by retailer, up to $4.95 |
| Expedited Card Delivery (FedEx) |
$19.95 |
| Second Card |
$4.95 (Free for Student Cards) |
* To find the participating ATM nearest you, click here.
** When you use an ATM not within our network, you may be charged a fee or surcharge by the ATM operator.
If a Monthly Charge is applicable, it is assessed at the end of each monthly billing cycle. Your monthly billing cycle lasts for 30 days and begins on the day you activate your Card.
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Yes. Your Card is subject to the Monthly Charge as long as it is open.
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Yes, Green Dot will continue to assess a Monthly Charge until the balance reaches -$11.90, at which point the fees will no longer accumulate.
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Make 30 purchases OR load $1,000 to your Card in any billing cycle and we will waive your Monthly Charge! Qualifying purchases only include transactions where you are paying for goods or services with your card and do not include payments from Green Dot’s Online Bill Pay service at www.mygreendot.com. Purchases must post to your card during the billing cycle to count towards a Monthly Charge waiver for that period. Check your progress towards a Monthly Charge waiver on your Account Summary page.
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Your Balance and Transaction History
You may check your balance and transaction history online 24/7 by logging into your account on this website. You may also call customer support at 1-866-795-7597. There is no charge to check your balance online or over the phone. You can also request account alerts, a special feature that allows you to receive your Card balance to your email, cell phone or both. Additionally, you can register to be able to send a text message to Green Dot to request your balance. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.
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This is the amount of money that has been set aside for purchases made with your Card, but have not yet been collected by the merchant.
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Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.
You can check your progress towards a Monthly Charge waiver on the Account Summary page. Don’t worry, any pending purchases that post after the current billing cycle will be counted in the next one.
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- Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your Card balance that is greater than your actual purchase amount.
- Once your purchase is processed by the merchant, your Card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use.
- Availability of the pre-authorized funds can take up to 10 (90 for car rentals) days to be released back into your Card balance.
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Many website and phone merchants process all of their orders at the end of the day. It may take 24-48 hours before you see the charge on your Card.
Another reason is that most website and phone order companies only charge your Card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.
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The purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your Card. If you need to update your address click here.
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The funds were placed on hold to cover the cost of your purchase but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your Card. When this happens, it takes 10 business days for the funds to be released back to your Card.
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Many website and phone merchants will do what's called a "dollar authorization." This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Then, they'll charge the full amount.
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In case of errors or questions on your Card transactions you should call us at 1-866-795-7597 or print and complete a Transaction Dispute Form and fax to: (626) 739-2060 if you do not have access to a fax, please mail to: Green Dot Customer Service, P.O. Box 1187, Monrovia, California 91017 as soon as you can. Contacting us immediately after you notice an error on your card transaction history is the best way to protect your money and ensure that you are within the allowed timeframes to dispute purchases. Click here for more details. You may request a written history of your transactions at any time by calling or writing us. When notifying us, you will need to tell us:
- Your name and Card number.
- Why you believe there is an error, and the dollar amount involved.
- Approximately when the error took place.
If you tell us over the phone, we may require that you send us a letter within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your Card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the Card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. Click here for more details. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.
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Card Expiration/Canceling
Make sure the address you have on file with us is correct. If it is not, you can update it by logging into your account online, selecting the "Support" tab then "Edit Contact Info" under the "Account Settings". You can also call customer support at 1-866-795-7597 to update your address.
You must also meet both of the following requirements to receive a new Card:
- have more than $0 on your Card 30 days prior to the expiration date
- have reloaded or made a purchase on your Card within the last 90 days prior to the expiration date
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To cancel your Card you can call customer support at 1-866-795-7597. You can also log into your account online, go to the "Security" tab and then click on "Close Card." When your account is cancelled, all funds remaining on the Card will be converted into a check and mailed to the mailing address we have on record.
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Account Alerts
Account Alerts is a special feature that will allow you to receive your Card balance to your email or cell phone or both. Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.
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You can choose:
- Daily Balance: get your balance sent to you every day
- Weekly Balance: get your balance sent to you once a week (Mondays)
- Reload Now Alerts: you get reload reminders when your balance gets to $25 or less
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You can choose to receive any of these type of alerts sent to your email or as a text message to your cell phone. You can choose to have your account alerts sent to up to two different email addresses.
Please note that we do not charge customers to receive a text message. However, your mobile provider's standard rates for sending and receiving text messages still apply.
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- Confirm your email address and/or your cell phone number and carrier are accurate on your Green Dot Account Alerts Maintenance Web page
- Confirm that your wireless plan and carrier allow for receipt of text messages
- Use the Test set-up option on the Account Alerts maintenance Web Page
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The amount on the Alert is typically your balance from the night before the alert was sent. To be sure, please read the entire message as it contains the date and time that your balance was taken. The balance shown online and the automated telephone service is the most current balance.
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You can turn off cell phone and email alerts at any time through our website. Click here to stop account alerts.
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Green Dot Mobile
Green Dot Mobile lets you access the most important features of Green Dot on your mobile phone. It's easy to use! With Green Dot Mobile you can:
- Check your balance
- Find a reload location
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Yes, in order to use this service you have to register your cell phone number. To register, click here.
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Just send a text message "Bal Last4" to 43411 (GD411) where Last4 is the last 4 digits of your Card number.
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Just send a text message "Loc ZipCode" or "Loc City State" to 43411 (GD411)
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It's free. Green Dot does not charge for the use of Green Dot Mobile. However, standard text messaging rates may apply from your wireless carrier.
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Online Bill Pay Service
Benefits:
- Convenient — No special trips to pay your bills, no need to write checks, or pay for stamps
- Easy — Set up monthly payments and pay your bills automatically
- Track and control your spending
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It is easy to sign up for Online Bill Pay!
- Select "Online Bill Pay" from the navigation bar
- Click on the "Sign up Now" button on the right side of the page
- After you have accepted the Bill Payment Agreement and verified your email, you will be ready to pay bills using your Green Dot Card
Please note that only Personalized Cards are eligible to enroll in the Online Bill Pay Service.
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You will not be charged any fees for bill payment transactions.
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You will be able to pay almost any bill. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00 pm ET.
You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.
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There is no minimum amount that can be paid, but there is a $1,000 maximum limit on each individual bill payment. Your bill payments will also count against the daily $2,500 spend limit on the Green Dot Card.
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Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your Green Dot Card balance and the payment date — the earliest day that the biller may receive the bill payment.
If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00 pm ET. If you submit your request for payment after 1:00 pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.
You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your Card, as well as the earliest date your money may be received by your payee.
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If you schedule a payment prior to 1:00 pm ET today with a debit date of today, we will attempt to process the payment immediately. If there are not enough funds to cover the payment, you will see a message that the payment was declined.
If a payment fails due to insufficient funds, you can load money onto your Card and resubmit the payment with the same debit date if the additional funds are loaded prior to 1:00 pm ET. If your additional funds are loaded after 1:00 pm ET, you will need to resubmit your payment with a debit date of the following business day.
If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date. If there are not enough funds to cover the payment by 1:00 pm ET on that date, then the bill payment will fail and we will send you a failure notification by email. You should check your email to ensure that your scheduled future payments are made.
It is your responsibility to make sure there are sufficient funds on your Green Dot Card before 1:00 pm ET on the date the payment is scheduled for debit from your Card.
You must provide a valid email address when you enroll for Online Bill Pay. This is the only method for you to receive payment failure notifications.
If your payment is declined due to insufficient funds, then you will need to resubmit the payment request once you have loaded sufficient funds onto the Card.
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1Temporary cards are reloadable only after they’ve been successfully activated.